Return & Refund Policy

At [STORE NAME], we want you to be happy with your purchase. If you are not completely satisfied with your order, you may request a return in accordance with the terms below.

14-Day Return Policy

You may request a return within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition.

• The item must be returned with its original packaging, tags, jewelry box, and any accessories included with the order.

• The item must not show signs of wear, damage, scratches, alteration, or misuse.

• Proof of purchase or your order number may be required.

Items returned without meeting these conditions may not be eligible for a refund.

How to Request a Return

Before sending an item back, please contact us at [EMAIL] with:

• Your order number

• The item you wish to return

• The reason for the return

• Clear photos of the item if it arrived damaged, defective, or incorrect

Please do not send a return without contacting us first. Once your return request is approved, we will provide the appropriate return instructions and return address.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your jewelry arrives damaged, defective, or you receive the wrong item, contact us as soon as possible after delivery at [EMAIL].

Please include your order number and clear photos or other relevant evidence of the issue. We will review the request and, where appropriate, arrange a replacement, refund, or other suitable resolution.

Non-Returnable Items

For hygiene, safety, or customization reasons, certain items may not be eligible for return, including:

• Personalized or custom-made jewelry

• Engraved or made-to-order pieces

• Items showing signs of wear or use

• Items damaged after delivery due to misuse or improper care

• Items returned without their original packaging where required

• Gift cards, if applicable

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Return Shipping

Unless the product arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.

Original shipping charges, where applicable, are generally non-refundable.

We recommend using a tracked shipping service when returning jewelry. [STORE NAME] is not responsible for return packages lost or damaged while being shipped back to us.

If the return is required because we sent an incorrect, damaged, or defective item, we will provide the appropriate resolution regarding return shipping.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please note that banks, credit card companies, and payment providers may require additional processing time before the refund appears in your account.

Refund Processing Time

Approved refunds are normally processed by us within 5–10 business days after the returned item has been received and inspected.

The time required for the funds to appear in your account may vary depending on your bank or payment provider.

Exchanges

If you would like a different design, size, color, or eligible variant, please contact us at [EMAIL].

Exchange requests are subject to product availability and the same eligibility conditions that apply to returns.

Order Cancellations

If you need to cancel or change an order, contact us as soon as possible after placing it.

We cannot guarantee cancellation once an order has been processed, packed, or shipped.

Personalized, engraved, or custom orders may not be cancelled once production has started.

Sale Items

Unless otherwise stated at the time of purchase, sale or promotional items are subject to the same return eligibility requirements described in this policy.

Items specifically marked as Final Sale cannot be returned or refunded, except where required by applicable law.

Jewelry Care & Customer Damage

Damage caused by normal wear and tear, improper storage, exposure to chemicals, perfumes, water, or improper handling is not considered a manufacturing defect and may not qualify for a refund or replacement.

Please follow any jewelry care instructions provided with your purchase.

Contact Us

If you have any questions regarding a return, refund, exchange, or damaged order, please contact us:

Email: [usmanarain0106@gmail.com]
Store: [Sitara Jewels]