Shipping Policy

Last Updated: August 24, 2026

Thank you for shopping with [Sitara Jewels]. We are committed to carefully preparing and delivering your jewelry order as smoothly and safely as possible.

Please review our shipping policy before placing your order.

Order Processing Time

Orders are typically processed within 1–3 business days after the order has been successfully placed and payment has been confirmed.

Orders placed on weekends or public holidays may begin processing on the next business day.

During sales, holidays, new product launches, or periods of high order volume, processing may take slightly longer.

Once your order has been shipped, you will receive available shipping or tracking information.

Estimated Delivery Time

Estimated delivery times depend on your location and the shipping method available for your order.

Typical estimated delivery times are:

• Domestic Orders: [3–7 business days]

• International Orders: [7–15 business days]

These are estimates only and may vary depending on the destination, courier service, customs processing, holidays, weather, or other circumstances outside our reasonable control.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

We may offer free shipping on selected orders, products, locations, or orders above a specified purchase amount.

Any free-shipping promotion and its requirements will be displayed on our website when available.

Order Tracking

Where tracking is available, customers will receive tracking information after their order has been shipped.

Please allow some time after receiving your tracking number for the courier's tracking system to update.

If you have not received tracking information or believe there is an issue with your shipment, please contact us at [EMAIL].

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully check your:

• Full name

• Street address

• Apartment or unit number, if applicable

• City

• State or province

• Postal/ZIP code

• Country

• Phone number

If you notice an error in your shipping information, contact us as soon as possible at [EMAIL].

We cannot guarantee that an address can be changed after an order has been processed or shipped.

Delayed Orders

Occasionally, shipments may be delayed due to circumstances outside our reasonable control, including:

• Courier delays

• Severe weather

• Public holidays

• Customs processing

• High shipping volumes

• Transportation disruptions

• Incorrect or incomplete delivery information

If your order is significantly delayed, please contact us and we will assist you with the available tracking information.

Lost Packages

If tracking indicates that your package may be lost in transit, please contact us at [EMAIL] with your order number.

We will review the available tracking information and, where appropriate, work with the shipping carrier to investigate the shipment.

Any replacement or refund will be handled according to the circumstances of the order and applicable consumer laws.

Damaged Packages

Please inspect your jewelry as soon as your order arrives.

If your order arrives damaged, please contact us as soon as possible and provide:

• Your order number

• Photos of the outer packaging

• Photos of the damaged item

• A brief description of the issue

We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.

Incorrect or Missing Items

If you receive the wrong item or an item is missing from your order, please contact us at [EMAIL] as soon as possible.

Include your order number and photos of the package and items received where possible.

Once verified, we will work to provide an appropriate solution.

International Shipping

We may offer international shipping to selected countries.

International customers are responsible for ensuring that the products they order can legally be imported into their destination country.

International delivery times may vary due to customs clearance and local courier operations.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the product price or shipping charge paid to [STORE NAME].

We recommend checking your country's import requirements before placing an international order.

Failed Delivery or Returned Packages

If a package cannot be delivered because of an incorrect or incomplete address, repeated unsuccessful delivery attempts, refusal of delivery, or failure to collect the package, it may be returned to us.

Where permitted by applicable law, additional shipping charges may apply if the customer requests that the order be shipped again.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible after placing it.

We will try to accommodate your request, but we cannot guarantee changes or cancellations once an order has entered processing or has already been shipped.

Contact Us

If you have questions about shipping, delivery, or tracking, please contact us:

Email: [usmanarain0106@gmail.com]

Please include your order number when contacting us about an existing order so we can assist you more efficiently.